Humana
 
 
no of insurance (18)
  Over all Humana Rating
 
Coverage 55.6%
Cost 60%
Customer Service 54.4%
Claims 52.2%
   

Humana

About Humana

The Humana Insurance company headquartered in Louisville, Kentucky. it is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. It provides health benefits coverage through a variety of traditional and internet-based plans for employer groups, government-sponsored programs and individuals. Humana products and services are designed to help consumers take charge of their own health by connecting them and their doctors to customized, up-to-the-minute medical and life enhancing information. Humana provides health benefits through smart suite and smart express. In smart suite, humana offers full replacement health coverage with consumer directed plan that offers smart choices for the employers and employees.

Smart express is specially designed for the business with less number of employees to control and have predictions to the health costs. Humana is a recognized leader in areas of innovative wellness and chronic disease intervention programs for its members and use of its technology to streamline its operations and to make doing businesses with humana -easier,simple,and more satisfying to all the customers. It offers wide range of products to the individuals, employer groups, government sponsored plans.

The Humana insurance offering coordinated health insurance coverage and related services:

-Consumer-driven health plans.
-Administrative services products.
-Health maintenance organizations.
-Preferred provider organizations.
-Government-sponsored plans.
-Products for individuals.

Tell us what you think ! Let us know the Strengths and Weaknesses of Humana ! Write unbiased opinions,share them with other customers and help them choose the best plan !
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Rating ( 1-5 )

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Coverage
Cost
Customer Service
Claims

Rate on a scale of 1 to 5, with 5 being the best

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By bob haze
Location alpine,Texas
Type of Insurance Medi Care
Date: 06-26-2009
   
Coverage
Cost
Customer Services
Claims
Summary
Humana sucks - I can go to wal mart and get almost the identical services from their rx plan. I would have never never agreed to humanas services if i would have known i was going to fall into some kind of gap after only a few months of their services. It does not even make sense for anyone to agree to humanas plan. Read the small print and don't believe what the sales person is telling you. They must be in a really hard place lately cuz they sure got to me..
 
By
Location St. Augustine,Florida
Type of Insurance Medi Care
Date: 06-14-2009
   
Coverage
Cost
Customer Services
Claims
Summary
Terrible...................
 
By
Location Chicago,Illinois
Type of Insurance Health Insurance
Date: 04-27-2009
   
Coverage
Cost
Customer Services
Claims
Summary
Horrible Customer Service. The worst I have ever experienced and not helpful at all..
 
By
Location Minonk,Illinois
Type of Insurance Health Insurance
Date: 01-15-2009
   
Coverage
Cost
Customer Services
Claims
Summary
I have talked to represenitives on the phone and they only put you to another person. I was told about the change of coverage since July 2008 and I still don't have any information sent to me. I called again and they are going to send out another packet of information but I won't receive it for 7-14 days. I don't even have my payment book. I am a senior citizen and I would like to know what my premiums are going to be, I live on a limited budget. The Rep. told me that if my payment is not on time that they would cancel me. What kind of coverage is this if you don't have any information? I need to know now. How can I say a good thing about humana if they don't cooperate with you. Very dissatisfied, and I haven't even paid for my first installment..
 
By Rate Increase
Location Tucson,Arizona
Type of Insurance Health Insurance
Date: 12-30-2008
   
Coverage
Cost
Customer Services
Claims
Summary
Just got a letter from Humana One...... My wife's rates went from 191.00 to 229.10 NOW THAT'S A 20% INCREASE IN THE MONTHLY RATE! I'll be looking for another HSA insurance somewhere else......
 
By Jor
Location Logan ,Utah
Type of Insurance Health Insurance
Date: 12-23-2008
   
Coverage
Cost
Customer Services
Claims
Summary
I have had Humana for about 2 years. I used to be very happy with them. I had a new baby this fall and he was sick and needed to be admitted to the ICU. Humana has not paid on this claim and it is going on three months. Although they have all the medical records, I guess they are not sure that he needed to be in there. I guess they are way smarter than the doctors. Anyway they keep saying that they should have covered it and they are working on it. they haven't done anything. I have done everything they have asked but to no avail.
 
By
Location cincinnati,Ohio
Type of Insurance Health Insurance
Date: 11-15-2008
   
Coverage
Cost
Customer Services
Claims
Summary
Humana's health insurance sucks. They paid for a surgery and now are telling me the follow-up treatments are not related. Hello!! What do they think the term follow-up relates to??? Mind you this is AFTER one of their representatives told me to have the treatment and not worry about it because they (Humana) paid for the surgery so they would pay for the follow-up treatment. Never in my life have I heard anything as stupid as these people..
 
By
Location New Market,Maryland
Type of Insurance Health Insurance
Date: 08-27-2008
   
Coverage
Cost
Customer Services
Claims
Summary
They stink...I cant find a gyn that's good in the DC area. Im not in the middle of South Dakota. No doctors take Humana...Hmmm. I wonder why. Their dental and medical stink..
 
By
Location Westbury,New York
Type of Insurance Health Insurance
Date: 07-12-2008
   
Coverage
Cost
Customer Services
Claims
Summary
I'm stuck...my company for whatever reason chose Humana for their medical coverage (I'm sure cost had something to do with this) Humana is by far the worst insurance company I've ever encountered. They continuously deny claims that should clearly be covered per the terms in my company's coverage. This company has caused myself and wife constant stress and frustration when trying to get things like routine immunizations for my children covered. We've spent hours and hours on the phone with their reps which only create more frustration because of their inability to answer questions properly. Plainly, this insurance company sucks. The most recent is they denied a routine visit to my primary care physician saying "it was a chiropractor visit." Funny...my doctor is in the Humana network as a "Primary Care" with a "Family Practice." In the 10 months since I've had this insurance I've been on the phone with them at least 3-4 times per month....for hours. Humana sucks!.
 
By Max
Location Chesapeake,Virginia
Type of Insurance Health Insurance
Date: 03-18-2008
   
Coverage
Cost
Customer Services
Claims
Summary
Humana has been my health insurance plan for the last three years. I was surprised to see how fast my enrollment to their scheme was done. When I gave the basic information they have asked for in the online form, they responded back with a list of plans and the deductibles for the various plans. I was able to customize the plan and the plan was entirely mine. You could know how happy I was when I got insurance plan for me and my family according to my expectations and dreams..
 
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